Shipping policy

Thank you for shopping at ORA. We strive to provide you with the best service possible. 

1. Shipping Methods and Rates - We offer various shipping options to meet your needs. Rates and delivery times vary based on the shipping method selected.

2. Processing Time - All orders are processed within 3-5 business days. Orders are not shipped on weekends or holidays.

3. Delivery Times - Please note that the estimated delivery times provided are solely based on the shipping company's assessment and they may vary. Only the shipping company can give you the most accurate delivery timeframe.

4. Tracking Your Order - when a shipping method that included tracking number, once your order has shipped, you will receive a confirmation with the tracking information.

5. International Shipping Information - For international orders, once a shipping method is selected by the customer, all relevant details, including rates and estimated delivery times, will be provided by the chosen shipping company.

6. Lost or Damaged Packages - If your package is lost or damaged during transit, please contact us at info@ora-handmade.com. We'll work with you to resolve the issue.

7. Changes to Shipping Policy - We may update our shipping policy occasionally. Please review this policy periodically for any changes.

Contact Us
If you have any questions regarding our shipping policy, please contact us at info@ora-handmade.com

Thank you for choosing ORA!

Effective Date: March 2025